FAQs

The claiming window opens on December 18, 2024, and remains open after the January 1st rewards accrual start date.

The guardian membership is not transferable in the first year after minting, so please make sure you claim it to the wallet you want to have it for the first 365 days.

When claiming your Guardian NFT, you can choose any destination wallet to receive it. The 1-year transfer restriction begins from this initial claim. However, this doesn’t affect node operations - you can delegate your NFT to any address that will operate the node, which can be the same as your holding wallet or a different one. This delegation system ensures flexible node operations while maintaining the transfer restriction.

Direct sale participants need to complete KYC through guardian.sophon.xyz.

If you participated in the Sophon node sale through launchpad partners, your KYC will be handled by those platforms. Please wait for specific instructions from your respective platform prior to December 18th.

First, complete KYC with your first wallet. Once approved, return to Blockpass and change the connected wallet. This will initiate a new KYC process for the new wallet. Repeat this process until all your wallets are allowlisted.

For nodes purchased directly from Sophon, complete KYC and claim through guardian.sophon.xyz. For nodes purchased through launchpads, follow the specific instructions provided by that platform.

KYC will remain available throughout the first year while NFTs can be claimed.

Yes, you can complete KYC while traveling. If Blockpass has instructed you to send an email or open a ticket with them, please follow their guidance.

If you bought your node through a third-party platform, they are responsible for performing KYC. On the claim date, they will send the NFT directly to your wallet.

We are investigating this issue with Blockpass and it should be resolved soon.

If your documents are showing as “in queue for verification,” please contact Blockpass support directly for assistance.

Please attempt to complete the KYC process on Blockpass to register your case, then email kyc@sophon.xyz with your full name and situation. We will reach out to assist you.

Once a commission is set for an operator address, it cannot be modified.

To update your commission, you’ll need to create a new operator address with the desired percentage. Delegators will then need to switch to your new operator address.

A limited number of Sophon personnel have access, following industry standards, and only access the information if required for regulatory purposes. Blockpass, our KYC provider, automates most validation and only manually checks data when necessary.

The complete list is available on the guardians site and within the Blockpass KYC process.