Claiming Your Guardian Membership
When can I claim my Guardian Membership?
When can I claim my Guardian Membership?
Can I transfer my NFT after claiming?
Can I transfer my NFT after claiming?
How does the 1-year NFT transfer restriction work, and when does it begin?
How does the 1-year NFT transfer restriction work, and when does it begin?
Completing KYC
Who needs to complete KYC?
Who needs to complete KYC?
What if I purchased through a partner platform?
What if I purchased through a partner platform?
I bought nodes with several wallets. How do I complete KYC for all of them?
I bought nodes with several wallets. How do I complete KYC for all of them?
I bought one node directly from Sophon and another via a partner platform using the same wallet. How do I handle KYC?
I bought one node directly from Sophon and another via a partner platform using the same wallet. How do I handle KYC?
Is there an end date for KYC?
Is there an end date for KYC?
Can I complete KYC while traveling outside my home country?
Can I complete KYC while traveling outside my home country?
Troubleshooting KYC Issues
I purchased a node but my wallet is not being accepted on the site.
I purchased a node but my wallet is not being accepted on the site.
Why is my ID being blocked when my country isn't excluded?
Why is my ID being blocked when my country isn't excluded?
What should I do if my verification documents are stuck in the queue?
What should I do if my verification documents are stuck in the queue?
I purchased nodes but later discovered my country is prohibited from KYC.
I purchased nodes but later discovered my country is prohibited from KYC.
Why didn’t my commission reward percentage update in the Guardian Dashboard?
Why didn’t my commission reward percentage update in the Guardian Dashboard?
Privacy and Security
Who has access to my KYC information?
Who has access to my KYC information?
Where can I find the list of restricted jurisdictions?
Where can I find the list of restricted jurisdictions?